Shopping Guide

How to order

You can use the order Animal buttons available on our site to place orders online. Orders can be placed 24 hours a day.

Payment methods

These credit cards can be used for payment.  Your credit card must be valid for two or more months from the order date.  Credit card numbers are encrypted before being sent to site systems. Paypal is the authorized payment processor for Sayuri's . This credit card transaction will appear on your bill as "Paypal".

Order confirmation 

Our staff will confirm your order by email.  If you do not receive an email, please inform us by sending a email (

Shipping and handling fees

A uniform shipping fee of 1500JPY(=aouund US$17) shall be charged for single orders deliverable to any single address.

Shipping and delivery

Products shall be delivered approximately 10-14 business days after the confirmation of your order.

Return and exchange policy

We have full confidence in the quality of our products. Please contact us within 7 days of delivery if products are damaged or soiled. We shall accept these products for exchange or return. Customers wishing to exchange or return products are responsible for shipping fees incurred. Used products cannot be exchanged or returned.


We apologize if some products are sold out.
Some products advertised on our site are imported or sold in limited quantities. There are times when delivery is not possible because a product has been sold out.

Colors may differ from the purchased product.
Although the product shots used are photographs of the products, actual product colors may differ from the photographs viewed on your monitor.

For further information

To make inquiries regarding this site before you place your order, please access 'Contact Us'. Please provide your e-mail address and the name of the product you wish to inquire about.
We will reply to you by e-mail within a few business days.